Frequently Asked Questions - Benefits

No- Online Listener software is centrally managed and hosted by Online Listener. This means that it does not require you to install any software at your school. The software is provided as a web service, and runs in the visitor's browser. They are not required to run or install anything, and any user with Internet access can use the service.

Online Listener is completely customisable for each school. This means that it can work however you like, but the normal setup is for a group of older students to be trained as listeners, and then reply to conversations on the site.

When you sign up to Online Listener, you will be put in contact with other school staff from across the country. This is a great place to share ideas, and find out some of the best ways to make Online Listener work for your school.

There are a number of benefits to using Online Listener- for example, a peer supporter can request support from staff. Staff can then view the conversation and add comments and advice directly to the messages for the peer supporter to see.

Owing to its deployment as a centrally maintained web service, Online Listener can provide a secure solution to all schools using the service, standards impossible to achieve in a home made solution. This protection is paramount due to the nature of the sensitive data being stored.